The Evolution of eBay
As eBay’s senior manager of seller advocacy, Jim Griffith gets a daily earful about what’s wrong with his company’s online marketplace amid the ongoing wave of changes implemented there. But instead of discouraging or tuning out the feedback, Griffith is urging eBay members to keep it coming–as long as it’s constructive.
“I don’t want them to keep quiet,” says Griffith, who joined eBay in 1996, when its users numbered in the thousands, not the millions, and years before it began building a corporate empire that now includes the online payment processing system PayPal, the internet communications company Skype and others.
This article from Alibaba.com 26 September 2009
Read complete story at Alibaba.com site.
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